Your Privacy Is Our Responsibility

Last Updated: January 2026

77hd ("we", "our", or "platform") is committed to ensuring a safe and trustworthy online gaming environment for players in Bangladesh. This privacy policy ("policy") explains what information we collect when you visit our website 77hd.lat or create an account, how we use it, who we share it with, and how we keep it secure. Please read this policy carefully — it contains important information about your rights and our obligations.

By using our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

Information Collection

We collect various types of information to improve your experience on the 77hd platform and to meet legal obligations. The categories of information collected are listed below:

1.1 Registration and Account Information

When you open an account with 77hd, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number (bKash, Nagad, or Rocket number)
• Preferred username and password (stored in encrypted form)
• Nationality and country of residence

1.2 Identity Verification (KYC) Information

The following identity documents may be collected for secure financial transactions on our platform:

• National Identity Card (NID) or passport copy
• Proof of residence (utility bill or bank statement)
• Proof of payment method (where applicable)

1.3 Financial Transaction Information

Information processed during deposits and withdrawals:

• bKash, Nagad, Rocket, Upay, or bank account number (stored in masked form)
• Transaction amount and date
• Transaction reference number

1.4 Automatically Collected Information

Information our system automatically records while you browse the platform:

• IP address and device identifier
• Browser type and version
• Operating system
• Pages visited and click patterns
• Session duration and login duration
• Referrer URL

Purpose of Information Use

77hd uses your information only for specific, lawful, and fair purposes. The purposes for which we process your information are detailed below:

2.1 Account Management

Your information is used to complete your registration, verify your identity, and keep your account secure. This includes login verification, password recovery, and account security alerts.

2.2 Financial Transaction Processing

Financial information is used to successfully complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and to maintain a record of transaction history.

2.3 Fraud Prevention and Security

Information is analysed to detect unusual transactions, multiple accounts, or suspicious activity, and to maintain the integrity of the platform.

2.4 Customer Support

When you contact us via live chat or email, viewing your account information allows us to provide a fast and effective resolution. Support conversations may be recorded.

2.5 Bonuses and Promotional Offers

Your account and transaction information is used to determine eligibility for and distribute the 120% welcome bonus, cashback offers, and VIP benefits.

2.6 Responsible Gaming

Your gaming activity data is used to identify problematic gaming behaviour and to action self-exclusion or limit-setting requests.

2.7 Compliance with Legal Obligations

Retaining and processing certain information is legally required in order to comply with anti-money laundering (AML) rules and applicable legal regulations.

Information Disclosure and Third Parties

77hd does not sell, rent, or share your personal information with unauthorised third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Payment Processors

Necessary information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These providers are governed by their own privacy policies.

3.2 Technology and Service Providers

Providers of hosting, security, analytics, and customer support software may process certain information on our behalf. All such providers are bound by agreement with us and may not use your information for any other purpose.

3.3 Game Software Providers

Pragmatic Play, PG Soft, JILI, Spribe, and other game providers may process technical data from your gaming sessions. This is solely for the purpose of running games correctly.

3.4 Legal Authorities

Disclosing information may be our legal obligation in response to a court order, legal process, or valid request from a government authority.

3.5 Corporate Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. You will be notified in advance in such cases.

Cookies and Tracking Technology

Cookies and similar technologies are used on the 77hd website. Cookies are small text files stored in your browser that help improve your experience.

4.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and the basic functionality of the platform. The site cannot function properly without these.
• Functionality cookies: Remember your language preference, theme settings, and other personalisation information.
• Analytics cookies: Collect anonymous statistics to help us understand which pages are used most and where users encounter difficulties.
• Security cookies: Used to detect fraud and unauthorised login attempts.

4.2 Cookie Controls

You can disable cookies in your browser settings. Please note, however, that disabling essential cookies will prevent you from using many platform features — particularly login and payment features.

4.3 Third-Party Trackers

We use a limited number of analytics tools that collect anonymous statistics. This information is not personally identifiable and is used solely to improve site performance.

Data Storage and Security

77hd adopts industry-standard technical and administrative security measures to ensure the safety of your information.

5.1 Encryption and Technical Security

• All communication between your data and our servers is protected by TLS/SSL encryption
• Passwords are stored with an industry-standard hashing algorithm — no employee can read your password
• Regular security audits and vulnerability assessments are conducted
• Automated 24/7 monitoring is active to detect suspicious activity

5.2 Access Controls

Only authorised staff are granted access to your information, and only to the extent necessary. All staff are bound by confidentiality agreements and receive regular training.

5.3 Data Retention Period

Information is retained while your account is active and, after closure, for a defined period as required by law:

• Account information: minimum 5 years after account closure
• Financial transaction records: minimum 5 years (in accordance with financial regulations)
• Technical logs: typically 3–12 months
• Support conversations: up to 2 years

5.4 Data Breach Response

In the event of a security incident, we will conduct a prompt investigation and, where applicable, notify affected users within an appropriate timeframe.

Your Rights

You have the following rights over your personal information. To exercise these rights, please contact our support team:

6.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your personal information.

6.2 Right of Rectification

If any of your information is incorrect or incomplete, you have the right to have it corrected or updated. This can be done via account settings or through the support team.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or contractual requirements.

6.4 Right to Restrict Processing

You may request that the processing of your information be restricted in certain cases — such as during a dispute about the accuracy of the information or when objecting to the legal basis for processing.

6.5 Right to Data Portability

You have the right to receive the information you have provided in a structured, machine-readable format.

6.6 Right to Object

You may object at any time to the use of your information for marketing communications. We will stop using that information immediately.

To exercise these rights, email us at [email protected] or contact us via live chat. We typically respond within 30 business days.

Protection of Minors

77hd strictly provides services only to users aged 21 and above. Our platform is not intended for minors.

7.1 Age Verification

We collect date of birth during registration and verify age through identity documents when necessary. Accounts belonging to users under 21 are closed immediately.

7.2 Inadvertently Collected Data

If we become aware that any minor's information is present in our system, that information will be deleted immediately and the associated account will be closed.

7.3 Appeal to Parents

If you believe your child has registered on our platform, please contact us immediately at [email protected].

Policy Changes

77hd reserves the right to update or amend this privacy policy as needed. We will notify you according to the nature and significance of the changes.

8.1 Notice of Changes

For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a notice of changes when you log in to the platform
• Updating the "Last Updated" date at the top of this page

8.2 Continued Use

Continued use of the platform after a policy update will be considered as your agreement to the new policy. If you do not agree to the new policy, you may request that your account be closed.

8.3 Previous Versions

To view previous versions of the policy, please make a request to our support team.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

We generally provide a written response to user requests within 30 business days. For urgent matters, contacting us via live chat will get you a faster response.